Casilando is a quite new provider on the market. This on-line Casino is operated by the White Hat Gaming Limited, which is already well-known for the enterprise of on-line Casinos such as Casimba, Gate777 or in addition, Spinstation. Client of this Limited is the Caddell Limited N.V. The offerer does not only set on a Provider of software, but takes several manufacturers also into the boat. NetEnt or Play’n’Go belong to the best known manufacturers of this kind.
There are also a few black sheep on the market – but you don’t have to worry about Casilando. There is no Casilando scam. Our experience with Casilando has shown that there are several valid gaming licenses, so this point is not an obstacle.
Our experience at a glance
With this provider you will find a variety of different games from the best known providers on the market. These providers include NetEnt and Play’n’Go, for example, which are represented by classics such as Starburst or Book of Dead. However, there are also other providers, including Red Tiger Gaming. Unlike other providers, the creators are not only counting on one large provider, but also on several heavyweights of the scene. That does not only provide for play passport, but also for versatility and alternation. We like this wide spread, because you can choose your favorite from a variety of games.
In this test we don’t only dedicate ourselves to the providers and the games they offer. In the next lines you’ll also learn more about the Casilando bonus, the app, the support or further details about security, reliability and licenses. Three of these licenses are available, by the way. One comes from Malta, one from Curacao and another from the British Gambling Commission. But the latter is not interesting for German customers. The support has a chat, and the game offer is also equipped with a live casino, which we will also discuss later in the text.
Casilando Check: Fraud or serious?
The provider is absolutely serious. You don’t have to worry about Casilando fraud. There are several clues to this. For example, the casino has three valid gambling licenses. One license comes from the well-known and renowned Malta Gaming Authority (MGA). The licenses two and three come from the no less renowned Gambling Commission from Great Britain as well as the responsible authorities from Curacao. These licenses are not simply issued, because the casinos have to do something for it. For example, they have to prove that the game results are all random. Data protection and data security are also important indicators when it comes to the seriousness of a provider.
Excepting the points mentioned, a glance at the payment methods also ensures satisfaction. Although PayPal is not included, other, well-known payment providers are giving each other the handle. Our Casilando experiences show that you may be pleased in addition about a special feature. This is that the RTP – the payout odds – are listed for each available casino game. The corresponding link can be found at the bottom of the provider page.
The offers at Casilando
At Casilando you have a whole range of games at your disposal. Among them are games from the categories slot machines, card games and table games. Videopoker is also part of the game. The games come from various well-known providers and are among the best the market has to offer. They have modern graphics, partly also great bonus features and Co.
As we already mentioned, Casilando has a variety of different casino games. Of course the slot machines, also called slots, are very popular. There is a separate category for them in this casino. The slot machines are provided by different manufacturers. These include well-known names such as NetEnt, Play’n’Go, Red Tiger Gaming and Amaya. Among the games there are also popular machines like Starburst, Book of Dead or Mega Moolah. The games are also available without a customer account in a free trial mode. Ideal, if you want to get used to a automat.
The starting side of Casilando
To the plays belong in addition, the so-called classics. These are primarily Roulette or Blackjack. There is probably no Casino, in which these two plays do not belong to the absolute standard. In the selection you find not only the well-known variants, but also such, which are not seizable in each on-line Casino. These are Double Xposure Blackjack or Double Ball Roulette. Not to forget the games typical for an online casino such as scratch cards or video poker. You can look forward to a live offer. Here you will not only find the already mentioned classics like Blackjack or Roulette with real dealers and croupiers, but also newer games like the Football Studio and the Dreamcatcher.
There are casinos that offer their players a separate poker room. Partially the offerers have for it even their own software for downloading at the start. With this offerer you may not be pleased about it however over it. Is poker therefore outside of the game? No, not at all! In the regular offer you find various, entertaining Poker variants. These are 3-Card Hold’em, All American Poker or Reely Poker. The live version includes Three-Card Poker or the classic Casino Hold’em and Texas Hold’em. Thus you come also without its own Pokerraum into the benefit of this nimm?rdeen classic under the card plays.
Casilando Casino Bonus: 100% up to 300€ and 10 free spins
The Casilando Bonus combines several points. First of all there are already 10 free spins for the successful registration. Beyond that the offerer distributes also a regular deposit bonus. The first deposit on the play account is doubled, maximally thereby 300? are in it. In addition there are another 90 free spins, which will be distributed to you within the scope of this offer. These can be redeemed at the following machines: Starburst, Joker Pro, Pyramid: Quest for Immortality, Steam Tower and Fruit Shop. Important: The bonus will not be credited if the first deposit is made to the account with the two e-wallets Skrill or Neteller. This deposit has to be at least 20 Euro.
With the bonus conditions you have to be a little careful. First of all, the general rule is that the bonus amount must be converted 35 times. With the Casilando bonus for new customers, however, there is the additional requirement that the deposit amount on which the bonus is based must also be converted in this order of magnitude. The winnings from Free Spins are added to the bonus balance. It is also very important in this context that the rating of the stakes that lead to the turnover of the bonus depends on the casino game. For example, for most online slots the full 100% will be credited. Exceptions include Blood Suckers, Blood Suckers II, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Super Nudge 6000, Big Bad Wolf, 300 Shields, Secrets of the Stones and Victorious. These games only count for 20%. While video poker, jackpots and other games are not included in the rating, table games still account for 10%.
Another regulation is also important. In general, a maximum of 10% of the bonus value may be used when playing with a bonus. This rule lapses if the remaining amount has fallen below 5€. However, for the welcome bonus, a maximum of €5 may be wagered per spin/round. If you exceed this limit, the casino reserves the right to withhold the bonus and any winnings. There is no deadline in the classic sense. Only if the account is inactive will the bonus be removed after 30 days.
In deposits and withdrawals at the casino
As far as deposits and withdrawals are concerned, our Casilando experience is rather mediocre. But not because there are no adequate services available, but rather because there is no clear list of all payment methods and their possible limits or fees. If you don’t have an account yet, the only way to find out what methods are available is to use the logos at the bottom of the page. The following are available: Visa, MasterCard, Trustly, Giropay, Sofortüberweisung, Paysafecard, Skrill, Neteller and Bank Transfer. Compared to other casinos this is certainly not a bad choice, but it is noticeable that PayPal, probably the best known of all e-wallets, is not on board.
With the payouts we could see from the terms and conditions that a minimum amount of 20€ is required to initiate a transaction. However, there are a few other things to keep in mind. Before a payout is necessary the confirmation of the identity. Furthermore, a payout will only be executed using the same method that you used to make the deposit. The background to this rule is the anti-money laundering policy. However, methods such as Paysafecard, Giropay or Sofortüberweisung do not allow direct withdrawals. If you have made a deposit via this method, it is advisable to contact Support. You can either choose another payment method or the funds will be transferred to your bank account. Analogous to the deposits, PayPal.
Security and regulation
The casino is one of the secure providers because it is equipped with three different licenses. One license each comes from Great Britain, Malta and Curacao. If you have your residence in Germany, then only the licenses from Curacao and Malta are interesting for you. Nevertheless, the license of the British Gambling Commission is a further indication that this provider is working seriously. The reason for this is that the Gambling Commission is also a recognised gaming authority. In order to acquire these licenses, some hurdles have to be overcome. Fair play, data security or responsible gambling are undoubtedly part of this.
As indicated in the previous section, points such as fair play are important when evaluating an online casino. Thanks to the licenses mentioned above, we can assume that Casilando complies with these standards. However, in this point we still lack an indication as to which authority takes care of these examinations and certifications. iTech Labs and eCOGRA are well known in this field. At the bottom of the page you will find links or references to many other providers. However, these links are missing. On the other hand, the casino convinces by listing the RTPs of the individual games. But we would have liked it better if we had mentioned which test centre was used for this.
Customer support is not the greatest strength of this digital casino. All that is available is a live chat and the support email address. In principle, German-speaking employees are available as part of the live chat, but they are not available around the clock. It is therefore quite possible that at a later hour you will only meet English-speaking agents. No matter in which language you use the support: The Live Chat helps competently and has the right answers ready. However, it can sometimes take some time before this answer is given. This leads to the conclusion that a chat employee has to take care of several customers at once. There’s nothing to complain about when it comes to chatting.
It looks a little different if you’re looking for the answer to a question yourself. Some other casinos have FAQ or help areas for this purpose. But you won’t find them at this provider. If you have questions or problems, you can only use the Live Chat or the e-mail. Although the support told us that we would find a FAQ via the site map – but this was not findable despite intensive search.
The usability of the casino
The pages of the casino are easy to navigate. You don’t have to search long to get there where you want to go. You will experience a very good gaming experience with this provider. The look of the site is also good, the colors are friendly and bright, not oppressive. Especially for longer casino sessions this is an advantage. Up to the play fun there are likewise only few Klicks. One advantage is that you can play the games directly in your browser and don’t need any additional software to download them. However, you have to make sure that the plug-ins are installed correctly and that they work.
You have the possibility to attack the games from the portfolio also from the road. However, there is no Casilando app available for download, but the mobile site of the provider. This is also known as a web app. All you need is either your tablet or a smartphone with the corresponding browser. There you type in the address of the casino and can access the offer. The mobile side offers a large part of the offer, which you can also find on the desktop side. Even the live games are included.
Fazit: Solid base with some air up
Our Casilando experiences were generally good. The most important thing first: You will not be confronted with Casilando fraud, because the casino is properly licensed. Licenses from Malta, Curacao and Great Britain are included. We liked the range of games. Not only slot machines, but also card games, table games or scratch cards and a live casino are offered in this area. The payment methods are satisfactory, although PayPal is missing. We liked the bonus not least because there are 10 Free Spins without deposit. The regular deposit bonus of 100% up to 300€ can also be seen. The support is in need of improvement, there is only a live chat and an email address. Altogether nevertheless a good appearance of the casino, however here is still air to the top.